Pathways Northwest today announces yet further improvement in its quality ratings being recognised as excellent by the Care Quality Commission. This puts Pathways Northwest amongst the highest rated care home providers in England.
The Care Quality Commission evaluates homes using a number of methods, placing a heavy focus on interviewing those using the services about their experiences. Alongside this, Care Quality Commission inspectors also visit every home to inspect each one individually. The inspector noted that “Whalley Road present as a very warm, caring and friendly home and residents are relaxed and comfortable with staff” The inspector felt that care was delivered “in a discreet, sensitive manner and staff were patient and gentle in their approach”. Service Users feedback to the inspector was also good with service users stating that “Staff are excellent” and “The care is really good”.
Pathways Northwest focuses on person-centred care, ensuring that residents are treated with dignity as individuals and given the personal attention to help them maintain a good quality of life. Pathways Northwest strongly believe the starting point for good care provision is engaging with the resident, together with their family, friends and social workers, to understand the individual’s needs.
Claire Mason, Director Pathways Northwest, said, “The fact that our homes are yet again rated as excellent by the Care Quality Commission is verification of our commitment to continuously improve our services. I am enormously proud of our staff that continue to make this possible.”